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Neat Desk


In this section, we have compiled some of our most frequently asked questions. If there is something that we missed, please don’t hesitate to reach out and a member of our staff will get in touch with you.

Meet Dr. Dixon
  • What is your cancellation policy?
    Please contact us via email at least 24 hours in advance before the start time of a scheduled course for rescheduling or cancellation. ​ After the start of ANY course offering, no refunds will be made to ANY student, no exceptions. ​ Rescheduling will be at the discretion of the CPR Instructor and the availability of courses. No refund or credit will be given for "No Shows" or for cancellation/rescheduling inside the 24-hour advance policy.
  • Which CPR Course should I take?
    If you are not a healthcare professional, and you need a CPR and AED course, then a non-Basic Life Support Class can be taken through our American Safety & Health Institute (ASHI) courses. If you are a healthcare professional, most employers and licensing authorities require a Basic Life Support (BLS) Course through American Heart Association (AHA). But they can can also be taken through American Red Cross (ARC) and ASHI.
  • How do I sign up for your CPR Courses?
    Please book online.
  • Do you offer mobile or private CPR classes?
    Yes, we do! Please call or book online. For private classes, a minimum of three students need to attend the course. We travel to Orlando, Ocoee, Winter Garden, Kissimmee, Clermont, Davenport, Champions Gate, Celebration, Lake Buena Vista, Winter Park, Maitland, and Haines City.
  • How long is my certification good for?
    Most accrediting agencies will certify you for two years. We hope you will be satisfied with your training through us and for completion of your renewal you will choose us again for your training needs.
  • What should I wear?
    Please wear loose, comfortable clothing. You will be practicing skills that require working on your hands and knees, bending, standing, and lifting. If you have any physical conditions that might prevent you from participating, please let us know via email.
  • Will there be a test?
    It depends. If you need certification for employment then yes, you will need to take a written exam so we can issue you a digital card for certification. However, some courses are only training, for instance, the "Friends & Family CPR" course in which one will receive a 'Certificate of Attendance' only and not a CPR card. We are here for your individual needs.
  • Do I need to bring anything the day of my scheduled CPR course?
    Not necessarily, you will be provided with a folder, paper, a pen, and copy of your Student Book. However, if this is a renewal, please bring a copy of your Student Book which is required for the course, if you do not have one, please email us so we can send you an invoice and can purchase your book to have for the course.
  • Are you authorized to teach CPR? And by which agencies?
    Yes, we are! We are aligned with the American Heart Association (AHA) Training Center- Prime Medical Training & Bayside CPR & AED Training Center ​ We are also authorized to teach CPR classes through the American Red Cross (ARC), American Safety & Health Institute (ASHI) & National Safety Council (NSC) which is OSHA approved, and ProTrainings.
  • What precautions do you have in place for COVID-19?
    Because of the current COVID-19 pandemic, please rest assured we are taking extra precautions to ensure the safety of our students. ​ *All students and instructor(s) must practice good hand hygiene skills prior to the start and end of class. *All students are required to wear a face mask during class. Manikins have been properly sanitized prior to the start of class and are sanitized afterward.

Still have questions? Get in touch and we’ll be happy to help.

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